Return & Refund Policy
Your happiness is our priority, and we are devoted to make you feel comfortable and confident when shopping at Amarley. We offer a replacement & a refund policy for quality issue, if your item arrives damaged, incorrectly designed or missing, please let us know immediately and we'll do our utmost to recreate it to your full satisfaction or refund for you as your choice.
Note: Personalized items are one-of-a-kind, it cannot be replacement or refund unless it has quality issue(defective,damaged,incorrect,missing).
1. Items issue caused by your personal reasons(choose the wrong size, enter wrong engraving, changed mind, personal taste, etc) are not refundable. Please review your personalization/engraving/special order information before submitting your order. Check spelling, dates and names carefully.
2. Products are exposed to corrosive substances or chemicals that can alter the appearance of your product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
3. Products are damaged by misuse, mishandling, or poor maintenance.
4. Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
Replacement & Refund
Replacement will be processed within 5 days upon accept your require. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.