If Friend Were Flowers Frame Name Sign Personalized Sister Friend Family Gift

DELIVERY & SHIPPING

Delivery Time = Processing Time + Shipping Time

All items are made-to-order and request 4-6 business days to handcraft. Please add the processing time to the shipping time for an estimate as to when you will receive your order.

SHIPPING TIME

Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page.

*Please note that the time frame mentioned above doesn't include production time and does not account for delays caused by vendors or service and weather disruptions.

SHIPPING INFORMATION

Please note that the shipping address will be take from PayPal record (PayPal checkout model).If your shipping address is different from your billing address, please specify this during checkout.

The address can be changed before we ship your orders. However we are unable to change the shipping method or address once we ship your orders.

TRACKING AN ORDER

You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please contact us

When your order are shipped, you will receive a shipping notification email.

This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order from here

IMPORTANT

When the carrier returns an Undeliverable package because of address problem to us, you will be charged for reshipping costs. If you require refund. Please note that the personalized items there is a 30% restocking fee.

Your happiness is our priority, and we are devoted to make you feel comfortable and confident when shopping at Amarley, that’s why we offer a 90-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition from the date of their receipt.

RETURN & EXCHANGE CONDITIONS

1. Please contact our customer service first for your return request and the request should be approved.

2. The time frame for return & exchange must not exceed 90 days from the date of purchase.

3. All items must be returned in a new and unworn condition, without scratches or signs of wear, and must not be resized or altered in any way.

4. You will be responsible for the return shipping cost.

Please Note: Please DON'T send your return to the address on your package. That is not our return address and will affect the processing of your return. When returning or exchanging items, please offer a valid tracking number within the return shipping method. Returns or exchanges with no tracking will not be processed.

Non-Refundable Items

1. Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of your product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.

2. Products are damaged by misuse, mishandling, or poor maintenance.

3. A replacement will not be accepted for a refund.

4. Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.

5. We do not accept any returns for any personalized photo charm(s) unless the picture’s appearance is different from the photo provided to adorlla, as stated in our 90-day Return/Exchange Policy section.6. The parcel which cannot be confirmed that it was lost.