Name ring is a perfect piece of personalized jewelry that makes you special and shows your personality. It's also a meaningful and thoughtful gift for your loved ones on Anniversaries, Birthday, Christmas, Mother's Day, Thanksgiving, Valentines Day, etc. Each of our custom jewelry pieces is designed specifically for you.
Material: Copper/925 Sterling Silver
Package: Delicate Jewelry Box
DELIVERY & SHIPPING
Delivery Time = Processing Time + Shipping Time
All items are made-to-order and request 4-6 business days to handcraft. Please add the processing time to the shipping time for an estimate as to when you will receive your order.
Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page.
7-9 Business Days
US$5.99（Free over $49）
*Please note that the time frame mentioned above doesn't include production time and does not account for delays caused by vendors or service and weather disruptions.
Please note that the shipping address will be take from PayPal record (PayPal checkout model).If your shipping address is different from your billing address, please specify this during checkout.
The address can be changed before we ship your orders. However we are unable to change the shipping method or address once we ship your orders.
TRACKING AN ORDER
You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please contact us
When your order are shipped, you will receive a shipping notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order from here
When the carrier returns an Undeliverable package because of address problem to us, you will be charged for reshipping costs. If you require refund. Please note that the personalized items there is a 30% restocking fee.
Your happiness is our priority, and we are devoted to make you feel comfortable and confident when shopping at Amarley, that’s why we offer a 90-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition from the date of their receipt.
RETURN & EXCHANGE CONDITIONS
1. Please contact our customer service first for your return request and the request should be approved.
2. The time frame for return & exchange must not exceed 90 days from the date of purchase.
3. All items must be returned in a new and unworn condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. You will be responsible for the return shipping cost.
Please Note: Please DON'T send your return to the address on your package. That is not our return address and will affect the processing of your return. When returning or exchanging items, please offer a valid tracking number within the return shipping method. Returns or exchanges with no tracking will not be processed.
1. Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of your product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
2. Products are damaged by misuse, mishandling, or poor maintenance.
3. A replacement will not be accepted for a refund.
4. Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
5. We do not accept any returns for any personalized photo charm(s) unless the picture’s appearance is different from the photo provided to adorlla, as stated in our 90-day Return/Exchange Policy section.6. The parcel which cannot be confirmed that it was lost.
Where is your company located?
Our company is based in Hong Kong, where we meticulously design and handcraft each exquisite piece in our advanced studio. We take pride in creating custom-made items that reflect your individuality and authenticity.
Do you have any retail locations?
They are in the process of preparation.
Orders & Payment
How to know if my order has completed?
You will receive a confirmed letter including your order information by system automatically once you pay for your order completely.
Why don’t I receive the confirmed email after placing an order successfully?
In normal conditions, your email address maybe wrong or blocked by spam filters. You’d better check your junk mailbox or change your spam filters. Another way is leaving your usual mail address in order that you can receive all of our emails.
How do I make changes after my order has been placed?
If you notice a mistake with your order after receiving an order confirmation email, please email us to [email protected] or leave us a clear and detailed message by facebook with your name, phone number, and order number if available.
Will I have to pay customs duties, taxes or other fees?
You will not be charged any consumption tax by Amarley. However, you may need to pay the customs duties by yourself if there is any.
How do I change the currency?
In our menu, you will see a currency widget where you can change the currency to one of the following: USD,AUD,GBP,CAD,EUR.
Which payment methods do you accept?
Paypal, all major credit cards, Afterpay, Clearpay, Klarna are accepted.
How do you secure my payment information?
We take security very seriously and do not process any of your payment information ourselves. All payment methods Amarley offers are widely used around the world. They are all used by so many people, then they are safe and secure without doubt. Once you enter your personal and credit card information, your online purchase will be processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transaction.
Is my personal information kept private?
How to maintain the projection bead?
To ensure that the projection bead can be used for a longer time, please do not get it wet, and wipe it with a dry and soft cloth if the surface is not clean.
Will this jewelry turn my skin green?
Rest assured, our jewelry is specially crafted to prevent any skin discoloration. We meticulously select materials that best suit each product's traits and subject them to multiple refining procedures. This meticulous approach guarantees their enduring quality, akin to new.
For the plated jewelry, I worry the color will fade off naturally.
Our jewelry undergoes a meticulous quality control regimen, guaranteeing its impeccable standard. Proper care ensures the longevity of the plating, preventing any fading. Delve into our "How to Care" page for further insights.
Should an uncommon issue arise with your jewelry, promptly reach out to our customer service for resolution. If such an issue occurs within the warranty period, we will facilitate an exchange to replace your item. Comprehensive details are available in our 90-day return policy, accessible for your reference.
Shipping & Returns
Do you ship worldwide?
For your convenience, we are happy to ship our products to every place in the world. We are glad to offer Free Standard Shipping for Any Order Over $49. For more information, please check Shipping & Delivery.
How long until I receive my jewelry?
Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 12-20 business days. Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery
What should I do if I can’t receive my parcel?
You can email our customer service directly and show your tracking number, and then we will check it for you. Supposing that we are sure the parcel was lost indeed, we will arrange a new delivery or refund. However, if the items were lost because you offered us incorrect address information, you should be responsible for the loss.
What if I don't like my jewelry after receive it?
Don't worry about it. We promise an easy 90-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.
What is your return policy?
We offer an easy, hassle-free 90-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 90 days of the delivery date. If you would like to know more, please view our 90-day return policy