We have a branch office in DELAWARE,USA. Our designer office is located in Hong Kong, which has the advantage allowing us to better control the manufacturing costs. If you are not satisfied with your purchase, you can simply return it to our USA office.
While it’s quite awkward to be asked this question, we understand, given that we are a new affordable jewelry brand. That being said, yes, we are a legitimate company and business and we reduce our profits because we want to make affordable jewelry for lovers.
We have a rigorous quality control process to ensure the quality of all of our rings. The rhodium plating will not chip off. In the rare event something is wrong with the ring, please immediately contact our customer service so we can help solve your problem. If a problem should arise and it is within the time limit of the guarantee, we will make an exchange with you to replace your ring. Here are the detailed exchange policies: 30-Day Returns Policy.
As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking number. Click on the tracking number and you can access to-the-minute location information. And you can track your order at Order Status.
If you receive an order confirmation email and notice a mistake with the order, please call us at 1-866-455-9808. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available) via email [email protected].