Easy Hassle-Free 30-Day Returns
We want you to feel comfortable and confident about the quality you will receive when shopping at Amarley and that is why we offer an easy, hassle-free 30-day returns policy. If you are not completely satisfied with your purchase you may return it for a refund (minus any shipping and/or gift packaging charges, if any) or an exchange within 30 days of the delivery date. There are a few conditions, however:
If you would like to request a return or exchange, please contact our customer service within 48 hours of receiving your order. One of our representatives will follow up with you via email with by-step instructions. For further assistance, please email us at [email protected].
Upon receipt of your return, all items are inspected for signs of wear and tear or damage prior to issuance of any refunds, replacements, and/or credits. New and unworn condition means that there are no scratches, marks, or blemishes on the items. Additionally, items modified or re-sized by another jeweller are also not considered new. Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item, otherwise, the retail price of the promotional gift will be deducted from the refund.
About the Back and Forth Shipping Fees:
Amarley will cover the back and forth shipping fees by regular mail under the following circumstances:
1. You received the wrong item.
2. The item is broken, defective, or has an incorrect engraving.
When requesting an exchange, customers will be responsible for back and forth shipping fees under the following circumstances:
1. Customer ordered the wrong size.
2. Customer does not like the item in person.
1. Items returned without authorization will not be accepted.
2. Items can be exchanged more than once, but the time frame for this must not exceed 30 days from when the original order was received. And refund amounts for returned items will be credited to you in the same currency and using the same exchange rate as your original tender. Returns must be made within 30 days of delivery.
3. Items that are not eligible for shipping fee refunds will not have the $18.00 DHL or $22 UPS fee returned to them. Customers who chose free shipping on their order will have a $10 shipping fee deducted from their refund.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.